Politique de remboursement

90 nights. Then decide.

Use LEVATA every night for ninety nights. If your neck doesn't feel meaningfully different, email us one line at clement-legal@nuchalrest.com — no form, no photos, no reason required. We send you a prepaid return label and refund the full amount, shipping included.

You don't repack it perfectly. You don't pay a restocking fee. We don't try to talk you into store credit.

How it works

  1. Email clement-legal@nuchalrest.com from the address you ordered with, any time within 90 days of delivery. One line is enough.
  2. We reply within one business day with a prepaid return label.
  3. Drop the parcel off. We refund the full order value — the device, the add-ons and any shipping you paid — to the original payment method within 5 business days of it arriving back.

The parts we have to be precise about

  • Ninety days from delivery, not from order. If tracking says it reached you late, your clock starts late.
  • One return per household on multi-unit orders. If you bought the Two-Room Set and want to return one of the two, tell us — we refund the difference between what you paid and the single-unit price.
  • Lifetime Replacement and Shipping Protection are refunded too if you return the device. They are not separate purchases you get stuck with.
  • We don't need it in the original box. Any box will do. If the device is missing or the return is empty, we can't refund it — that is the only condition.

If it arrives damaged or stops working

Email us with a photo and we ship a replacement. We don't ask you to send the broken one back first, and this is not the same thing as a return — you keep your ninety nights either way.

If you added Lifetime Replacement at checkout and the motor or the heater quits in any later year, email us and we replace the unit. If you didn't add it, email us anyway. We'd rather solve it than be right about it.

Cancelling before it ships

Email within 12 hours of ordering and we cancel and refund in full, no questions. After that we may already have handed it to the carrier — in which case the 90 nights and the prepaid label apply as normal.

Contact

A person answers, weekdays, US hours: clement-legal@nuchalrest.com.
Clément Legal, sole trader (entrepreneur individuel) registered in France.
Appartement 312, 3 Boulevard de la Moselle, 59000 Lille, France.
SIREN 983 867 367 · SIRET 983 867 367 00010 · Trading as LEVATA.